Refund and Returns Policy

At theweddinghymns.com, our priority is providing our customers with exceptional products and services. If for any reason you are dissatisfied with your purchase, we offer a simple return and refund policy.

RETURNS:

To initiate a return, please email us at contact@soulfullymrig.com within 7 days of receiving your order. We will provide you with instructions on how to return the item. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when you received it.

REFUNDS:

Once we receive your returned item, we will inspect it and inform you of your refund status. If your return is approved, we will process a refund to your original method of payment. The time it takes for the credit to be reflected in your account may vary depending on your card issuer’s policies.

Exemptions

1. We reserve the right to decline repair, replacement, or refund for any product or service purchased if:
2. The purchased item is a sale or promotional item (discounts, giveaways, etc.). II. The product has been opened or used. III. The product is not in the same condition as it was delivered. IV. The product has been misused in a way that caused the problem. V. You knew or were made aware of the problem(s) with the product or service before purchasing it. VI. The item is a gift or free service. VII. The product is broken, torn, tampered with, or damaged. VIII. The product is returned after the return window is closed or the refund period expires.
3. The following goods and services are not eligible for a refund: Custom Made Lashes

Please note that we do not refund original shipping and handling charges.

SHIPPING COSTS

1. We provide support for returning the product. However, the customer is responsible for any costs incurred in packaging or returning the product.
2. If you are sending back the product, the risk of loss is with you. Proof of postage is not proof of delivery, and we strongly advise you to send your package by recorded delivery, registered post, or courier

RESPONSE TIME

1. Refunds are usually processed within 14 business days after completing quality checks on the returned product.
2. Refunds are usually processed within 14 business days after verifying the refund request’s veracity.
3. The refund period may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to banks or third-party service providers.

EXCHANGES

We do not currently offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

DAMAGED OR DEFECTIVE ITEMS:

 If you receive a damaged or defective item, please email us at contact@soulfullymrig.com within 7 days of receiving your order. We will provide you with instructions on how to return the item for a refund or replacement.

CONTACT:

If you have any questions or concerns about our return and refund policy, please contact us at contact@soulfullymrig.com. Our team will be happy to assist you.